Online Help Desk Management System

SPEC INDIA is a ISO 9001:2008 certified company, we have defined processes to meet customer demands and effective communication for any project undertaken. To meet these defined standards we have designed and developed an Online Help Desk Management System. Online Help Desk Management system is a web based application developed in Microsoft technologies that enables users to raise online ticket, auto generates notification emails for tickets created or resolved, post and review ticket status etc are some of the features available in this system. One of the prominent features of the application is that it allows administrative and supervising Service Level Agreements (SLA) with login that can be extended to all users defined.

Online Help Desk Management System

Online Help Desk Management System

This application is developed using following Microsoft technologies:

  • ASP.NET
  • C# .NET
  • AJAX
  • JavaScript
  • SQL Server 2005

Application Benefits:

  • Entire support life cycle can be easily captured
  • Deployment become easy
  • Can easily analyze and track tickets
  • Issues can be quickly diagnose and resolved

Application Features:

  • Can manage multiple companies
  • Can easily create helpdesk requests
  • Categorize requests on the bases of priority, category and application
  • Generates automatic email notification
  • Store communication history
  • Change /release management
  • Ability to copy and update multiple requests
  • User defined security
  • Can generate reports as required

The latest upgraded version of Online Help Desk Management System is developed using Microsoft Silverlight technology and provides Rich Application Interface for better user interface experience. For further details you can visit us at www.spec-india.com or you may please feel free to write to us at lead@spec-india.com.

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